Mewalal Fruits our values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our business. It also explains your rights regarding your personal data.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

Who we are

Mewalal Fruits is engaged in the sale and delivery of fresh fruits, vegetables, and related products through its website and other digital or offline channels. For the purposes of applicable data protection laws, Mewalal Fruits is the data controller of your personal information collected through its website and customer interactions.

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• Our website and mobile-accessible pages
• Orders placed online, by phone, WhatsApp, or other communication channels
• Customer service interactions and support requests
• Marketing communications, promotions, and newsletters
• Cookies, analytics tools, and other tracking technologies used on our website

This Privacy Policy does not apply to third-party websites, payment gateways, or services that may be linked to or integrated with our website but are operated independently by third parties.

3. Information We Collect

We may collect the following categories of personal information:

3.1 Personal and Contact Information

When you place an order, create an account, contact us, or subscribe to updates, we may collect:

• Full name
• Mobile number
• Email address
• Billing address
• Delivery/shipping address
• City, state, postal code, and country
• Any information you provide in messages, feedback, or customer support requests

3.2 Order and Transaction Information

When you make a purchase, we may collect:

• Product details and order history
• Delivery preferences and order notes
• Invoice details
• Transaction amount and payment status
• Refund, return, and cancellation details

Important: We do not store your complete debit card, credit card, UPI PIN, or net banking credentials on our own servers. Payments are processed through trusted third-party payment service providers.

3.3 Account Information

If you register an account on our website, we may collect and store:

• Username or login credentials
• Saved addresses
• Purchase history
• Wishlist or cart activity
• Communication preferences

3.4 Device, Usage, and Technical Information

When you browse our website, we may automatically collect certain technical and usage data, including:

• IP address
• Browser type and version
• Device type and operating system
• Date and time of access
• Pages visited and time spent on pages
• Referring website or source
• Clickstream and browsing behavior on our website

3.5 Cookies and Tracking Data

We may collect information using cookies, pixels, tags, web beacons, and similar technologies to improve website performance, analyze traffic, remember preferences, and personalize user experience.

3.6 Communications and Support Data

If you contact us by email, phone, WhatsApp, contact form, or social media, we may collect:

• Your contact details
• Contents of your message or request
• Attachments, screenshots, or other materials you send to us
• Records of customer service communications

4. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you place an order, register an account, fill out forms, subscribe to communications, or contact us
• Automatically through cookies, analytics tools, and server logs when you use our website
• From third-party service providers such as payment processors, logistics partners, analytics providers, or marketing tools, where permitted by law
• From publicly available or social media sources if you engage with us through social platforms or public campaigns

5. How We Use Your Information

We use your personal information for legitimate business purposes, including:

5.1 To Provide Products and Services

• To process, confirm, and fulfill your orders
• To arrange packing, shipping, and delivery
• To provide invoices, receipts, and transaction confirmations
• To manage returns, refunds, exchanges, and complaints

5.2 To Manage Customer Relationships

• To create and manage your account
• To respond to your questions, requests, and support queries
• To notify you about order status, delivery updates, and service-related information
• To maintain customer records and service history

5.3 To Improve Our Website and Services

• To understand how customers use our website
• To improve product listings, website performance, and user experience
• To troubleshoot technical issues and monitor website functionality
• To develop new services, features, and offers

5.4 For Marketing and Promotional Purposes

Subject to applicable law, we may use your information to:

• Send promotional offers, discounts, and new product updates
• Share newsletters, festive offers, and product recommendations
• Conduct surveys, contests, or loyalty campaigns
• Personalize marketing communications based on your preferences or purchase behavior

You may opt out of promotional communications at any time by following the unsubscribe instructions or contacting us.

5.5 For Security, Fraud Prevention, and Legal Compliance

• To detect, investigate, and prevent fraud, abuse, unauthorized access, or suspicious activity
• To verify transactions and reduce payment-related risk
• To comply with legal, regulatory, tax, accounting, and reporting obligations
• To enforce our Terms of Use and protect our business, customers, and rights

6. Legal Basis for Processing Personal Data

Where applicable under data protection laws, we process personal information on one or more of the following legal bases:

• Your consent
• Performance of a contract with you, such as fulfilling your order
• Compliance with a legal obligation
• Our legitimate business interests, including fraud prevention, analytics, service improvement, and customer support, provided those interests do not override your rights

7. How We Share Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

7.1 Service Providers and Business Partners

We may share information with trusted third parties who help us operate our business, such as:

• Payment gateway and payment processing providers
• Delivery, courier, and logistics partners
• IT, hosting, website maintenance, and cloud service providers
• Customer support, CRM, and communication service providers
• Marketing, analytics, and advertising service providers

These third parties are authorized to use your information only as necessary to provide services to us or on our behalf.

7.2 Legal and Regulatory Disclosures

We may disclose your information if required to do so by law, court order, government authority, or regulatory requirement, or where such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or illegal activity
• Enforce our agreements and policies

7.3 Business Transfers

If Mewalal Fruits is involved in a merger, acquisition, restructuring, asset sale, or transfer of business operations, your personal information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for functionality, analytics, security, and personalization. These may include:

• Essential Cookies – required for website functionality, cart management, and secure login
• Analytics Cookies – used to understand traffic, user behavior, and website performance
• Preference Cookies – used to remember settings and improve convenience
• Marketing Cookies – used to deliver relevant ads, promotions, and campaign measurement where applicable

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

 

9. Third-Party Services and Advertising

Our website may use third-party services such as analytics tools, payment gateways, delivery platforms, and marketing tools. These third parties may collect information in accordance with their own privacy policies.

If we use third-party advertising or remarketing services, such providers may use cookies or similar technologies to show you relevant advertisements based on your browsing behavior. We do not control the privacy practices of third-party websites or external services, and we encourage you to review their privacy policies separately.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders and providing customer support
• Maintaining business and accounting records
• Resolving disputes and enforcing agreements
• Complying with legal, tax, audit, and regulatory obligations

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with applicable laws and business requirements.

11. Data Security

We implement reasonable technical, administrative, and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction. These measures may include secure hosting, restricted access controls, encryption by payment partners, and internal security procedures.

However, no website, server, internet transmission, or electronic storage system is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

12. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal exceptions
• Request restriction of processing in certain circumstances
• Object to certain types of processing, including direct marketing
• Withdraw consent where processing is based on consent
• Request a copy of your data in a portable format, where applicable

To exercise any of these rights, please contact us using the contact details provided below. We may request verification of your identity before processing your request.

13. Marketing Communications

If you subscribe to our newsletter, promotional updates, or marketing messages, we may send you communications regarding:

• New products and fresh arrivals
• Offers, discounts, and festive campaigns
• Cart reminders and limited-time promotions
• Service updates and brand announcements

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Replying with an opt-out request where applicable
• Contacting us directly

Please note that even if you opt out of marketing communications, we may still send important transactional or service-related messages regarding your orders or account.

14. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that personal information of a child has been collected without appropriate parental consent, we will take reasonable steps to delete such information.

If you believe that a child has provided personal information to us, please contact us immediately.

15. International Users

If you access our website from outside India, please note that your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate. By using our website and providing your information, you consent to such transfer and processing, subject to applicable legal safeguards.

16. Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time to reflect changes in our business, legal requirements, or privacy practices. The updated version will be posted on this page with a revised “Effective Date” or “Last Updated” date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us at:

Mewalal Fruits
Email: mewalalfruits@gmail.com
Phone: +919044903376

18. Consent

By using our website, placing an order, creating an account, or otherwise interacting with Mewalal Fruits, you acknowledge that you have read, understood, and agreed to this Privacy Policy.