Welcome to Mewalal Fruits. These Terms and Conditions govern your access to and use of the Mewalal Fruits website, mobile-accessible website, products, services, and any related content or features offered by us collectively, the Platform.

By accessing, browsing, registering on, or purchasing from Mewalal Fruits, you agree to be bound by these Terms and our related policies, including our Privacy Policy, Refund Policy, and Shipping/Delivery Policy. If you do not agree with these Terms, do not use our Platform.

1. Definitions

For the purposes of these Terms:

Order means a request placed by a customer to purchase Products from Mewalal Fruits through the Platform or approved communication channels.

Company, our means Mewalal Fruits.

User, You, or Your means any person who accesses, browses, registers on, or purchases from the Platform.

Platform means the website, mobile-accessible website, pages, systems, communication channels, and digital services operated by Mewalal Fruits.

Products means fresh fruits, vegetables, packaged produce, seasonal items, and any other goods offered for sale by Mewalal Fruits.

2. Eligibility to Use the Platform

By using our Platform, you represent and warrant that:

  • You are legally capable of entering into a binding contract under applicable law.
  • You will provide accurate, current, and complete information while placing orders or creating an account.
  • You will use the Platform only for lawful purposes and in accordance with these Terms.

If you are using the Platform on behalf of a business, organization, or another person, you represent that you have the authority to bind that entity or person to these Terms.

3. Acceptance of Orders

All orders placed through Mewalal Fruits are subject to acceptance by us. We reserve the right, at our sole discretion, to accept, reject, cancel, or limit any order for reasons including but not limited to:

  • Product unavailability or stock issues
  • Pricing or listing errors
  • Delivery area limitations
  • Suspected fraudulent, abusive, or unauthorized transactions
  • Incomplete, incorrect, or unverifiable customer information
  • Operational, technical, or logistical issues

An order confirmation does not automatically mean final acceptance of your order. Your order may still be modified, delayed, partially fulfilled, or cancelled depending on product availability and operational constraints.

4. Product Information and Nature of Fresh Produce

Mewalal Fruits deals in fresh, natural, and perishable agricultural products, including fruits and vegetables. By purchasing from us, you acknowledge and agree that:

  • Product size, color, weight, shape, ripeness, freshness level, and appearance may naturally vary.
  • Images displayed on the Platform are for illustrative purposes only and actual products may differ.
  • Minor imperfections, seasonal variations, or natural marks may exist in fresh produce and do not automatically qualify as defects.
  • Availability of specific fruits, vegetables, varieties, or seasonal produce may change without prior notice.
  • We reserve the right to substitute equivalent produce, quantity adjustments, or packaging changes where necessary, subject to reasonable business practice and customer communication where appropriate.

Fresh produce is not a uniform manufactured product. If you expect absolute visual consistency in fruits and vegetables, that expectation is unrealistic.

5. Pricing

All prices listed on the Platform are displayed in Indian Rupees (INR), unless otherwise specified. Prices may be shown:

  • per kilogram
  • per gram
  • per piece
  • per pack
  • per box
  • per combo or bundle

We reserve the right to change prices at any time without prior notice. However, such changes will generally not affect an order already accepted by us, except in cases of obvious pricing errors, technical mistakes, or force majeure events.

Prices may or may not include:

  • delivery charges
  • taxes, GST, levies, or government charges
  • packaging or handling charges
  • surge or special-slot delivery fees

The final amount payable will be shown at checkout or communicated before order confirmation.

6. Weight, Quantity, and Product Variations

For fresh fruits and vegetables sold by weight, slight variations may occur between the displayed quantity and the actual delivered quantity due to the nature of the product, handling, sorting, and packing process.

Where applicable:

  • approximate weights may be mentioned for reference;
  • actual billable weight may vary within a reasonable range;
  • produce may lose minor moisture weight during handling or transit;
  • bundled or pre-packed products may differ slightly in size or count while remaining commercially reasonable.

We reserve the right to make fair quantity adjustments where necessary.

7. Account Registration and Security

If you create an account on our Platform:

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You are responsible for all activity occurring under your account.
  • You must promptly notify us if you suspect unauthorized use of your account.
  • You must ensure that your contact details, delivery address, and account information remain accurate and updated.

We reserve the right to suspend, restrict, or terminate accounts that are used fraudulently, unlawfully, abusively, or in violation of these Terms.

8. Payment Terms

We may offer one or more payment methods, including:

  • online payment gateways
  • UPI
  • debit/credit cards
  • net banking
  • wallet-based payments
  • cash on delivery, where available

By placing an order, you represent that:

  • you are authorized to use the chosen payment method;
  • the payment information provided by you is accurate;
  • you will honor all charges incurred in connection with your order.

Mewalal Fruits reserves the right to:

  • verify payments before dispatching an order;
  • refuse cash on delivery for certain orders, locations, or customers;
  • cancel or hold suspicious transactions;
  • recover unpaid dues, chargebacks, reversals, or fraudulent transaction losses where legally permitted.

Payment processing may be handled by third-party payment service providers. We do not store full card credentials on our own systems unless explicitly stated.

9. Delivery and Fulfillment

We aim to deliver orders within the time slots or estimated timelines communicated on the Platform or at checkout. However, delivery timelines are estimates only and not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • weather conditions
  • traffic, transport, or route disruptions
  • stock or sourcing issues
  • local restrictions or emergencies
  • customer unavailability
  • inaccurate address or contact information
  • force majeure events

You are responsible for providing a correct delivery address, reachable phone number, and reasonable delivery access. If a delivery fails due to your incorrect details, unavailability, refusal to accept, or non-responsiveness, Mewalal Fruits may:

  • reschedule the delivery at its discretion;
  • charge additional delivery fees;
  • cancel the order fully or partially;
  • refuse refund on highly perishable items where loss has occurred due to customer fault.

Risk in the products may pass to you upon delivery, handover, or successful drop at the provided address, subject to applicable law.

10. Order Cancellation by Customer

Orders may be cancelled only in accordance with our Cancellation / Refund Policy or as specifically approved by us. Because fresh produce is perishable and sourced quickly for fulfillment:

  • cancellation requests made after order confirmation may not always be accepted;
  • cancellation after packing, dispatch, or out-for-delivery stage may be rejected;
  • customized, bulk, pre-booked, or specially sourced orders may be non-cancellable;
  • any eligible refund, if approved, will be processed as per our Refund Policy.

11. Cancellation or Refusal by Mewalal Fruits

We reserve the right to cancel, refuse, hold, or limit any order or service request at our sole discretion, including where:

  • products are unavailable;
  • delivery is not serviceable;
  • the order appears fraudulent or suspicious;
  • there is a pricing, inventory, technical, or listing error;
  • the customer has a history of abusive, fraudulent, or repeated unjustified claims;
  • the order violates law, these Terms, or our internal risk controls.

In such cases, any eligible payment received for an unfulfilled order will be refunded in accordance with applicable law and our internal policy.

12. Returns, Replacements, and Refunds

Due to the perishable nature of fruits and vegetables, returns and refunds are not automatic and are governed by our separate Refund, Return, and Cancellation Policy.

Customers must inspect the products at the time of delivery or within the complaint window specified in our policy. Claims may be rejected if:

  • the complaint is raised too late;
  • the product has already been consumed, altered, or partially used without evidence;
  • damage occurred after delivery due to improper storage or handling by the customer;
  • the complaint relates only to natural variation in color, ripeness, size, or appearance within reasonable commercial standards.

13. User Conduct

You agree not to use the Platform to:

  • violate any law, regulation, or third-party rights;
  • place fake, speculative, abusive, or fraudulent orders;
  • provide false identity, address, or payment information;
  • interfere with the security, operation, or integrity of the Platform;
  • upload malicious code, spam, or harmful material;
  • scrape, copy, reproduce, republish, or commercially exploit content from the Platform without authorization;
  • abuse, threaten, harass, or misbehave with our staff, delivery personnel, or support team.

Any misuse of the Platform may result in cancellation of orders, suspension of account access, legal action, or reporting to law enforcement authorities.

14. Promotional Offers, Discounts, and Coupon Codes

From time to time, Mewalal Fruits may offer discounts, promotional campaigns, referral benefits, coupons, free delivery offers, or limited-time pricing. Such offers are subject to specific conditions, including but not limited to:

  • validity period and expiry date
  • minimum order value
  • specific products, categories, or locations
  • one-time use or user-specific restrictions
  • non-transferability and no cash equivalent

We reserve the right to modify, suspend, withdraw, or refuse any promotion where misuse, fraud, or technical abuse is suspected.

15. Intellectual Property

All content on the Platform, including but not limited to:

  • brand name, logo, trade dress, and graphics
  • website layout, design, text, descriptions, and images
  • product catalog presentation, icons, and software elements

is owned by or licensed to Mewalal Fruits and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, copy, reverse engineer, republish, or commercially exploit any part of the Platform without our prior written consent.

16. Third-Party Services and Links

Our Platform may contain links to third-party websites, payment providers, logistics partners, social media platforms, or external services. We do not control and are not responsible for:

  • the content, terms, or privacy practices of third-party websites;
  • failures or downtime of payment gateways or delivery partners;
  • third-party acts, omissions, or service issues outside our reasonable control.

Your use of third-party services is governed by their own terms and policies.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the Platform and all products and services are provided on an “as is” and “as available” basis.

While we make reasonable efforts to provide quality fresh produce and reliable service, Mewalal Fruits does not guarantee that:

  • the Platform will always be uninterrupted, secure, or error-free;
  • every product will be identical in size, color, shape, sweetness, ripeness, or shelf life;
  • delivery will always occur within estimated timelines;
  • all information on the Platform will always be completely accurate, current, or free of technical errors.

Fresh produce is inherently variable and perishable. That is the business reality, not a defect in itself.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Mewalal Fruits, its proprietors, directors, employees, agents, affiliates, vendors, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

  • use of or inability to use the Platform;
  • delay, failure, or interruption in service;
  • product unavailability or stock shortage;
  • natural variations in fresh produce;
  • third-party payment or logistics issues;
  • unauthorized access to data despite reasonable safeguards;
  • loss of profits, revenue, business opportunity, goodwill, or data.

In any event, our aggregate liability in relation to a specific order or claim shall not exceed the amount actually paid by you for the relevant order, except where such limitation is prohibited by law.

19. Indemnity

You agree to indemnify, defend, and hold harmless Mewalal Fruits and its owners, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses arising out of:

  • your breach of these Terms;
  • your misuse of the Platform;
  • your violation of law or third-party rights;
  • false claims, fraudulent conduct, or misuse of payment methods by you.

20. Force Majeure

Mewalal Fruits shall not be liable for any delay, disruption, or failure to perform caused by events beyond our reasonable control, including but not limited to:

  • natural disasters
  • floods, storms, or extreme weather
  • fire, epidemic, pandemic, or public health emergencies
  • strikes, labor shortages, transport breakdowns, or road blockages
  • internet, server, power, or telecom failures
  • government orders, restrictions, or regulatory actions
  • supply chain disruptions or market shortages

21. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using the Platform, you consent to such collection and use in accordance with our Privacy Policy.

22. Suspension and Termination

We reserve the right to suspend, restrict, or terminate your access to the Platform, cancel pending orders, or block future purchases if:

  • you violate these Terms;
  • we suspect fraud, abuse, or unlawful conduct;
  • your behavior harms our operations, employees, customers, or reputation;
  • continued service to you creates legal, financial, or operational risk for us.

Termination does not affect rights or obligations accrued prior to termination.

23. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the Platform, or any transaction with Mewalal Fruits shall be subject to the exclusive jurisdiction of the competent courts at [Insert City/State], unless otherwise required by applicable law.

24. Changes to These Terms

We reserve the right to amend, update, or revise these Terms at any time without prior notice. The revised version will be posted on the Platform with an updated effective date or last updated date.

Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.

25. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Mewalal Fruits
Email: [Insert official email address]
Phone: [Insert official phone number]
Address: [Insert registered/business address]

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping & Delivery Policy, and any other policies published by Mewalal Fruits, constitute the entire agreement between you and Mewalal Fruits in relation to your use of the Platform and purchase of products from us.